Refund policy

Effective Date: July 10, 2026

At Optic Glow Co., customer satisfaction is important to us. We strive to provide high-quality products and an excellent shopping experience. If you are not completely satisfied with your purchase, we're here to help.

Please read this Refund & Return Policy carefully before making a purchase.

1. Return Eligibility

We accept returns on eligible products within 30 days of the date your order is delivered.

To qualify for a return, your item must:

  • Be returned within 30 days of delivery.
  • Be in good condition with no excessive wear, damage, or misuse.
  • Include all original accessories, manuals, cables (if applicable), and packaging.
  • Include proof of purchase or order confirmation.
  • Have an approved Return Authorization (RA) issued by our Customer Support team.

Returns sent without prior authorization may be refused or delayed.

2. How to Start a Return

To request a return, please contact our Customer Support team at:

Email: info@opticglowco.com

Please include:

  • Your full name
  • Order number
  • Email address used for the purchase
  • Reason for the return
  • Photos of the product if it is damaged or defective

If your request is approved, we will provide you with:

  • A Return Authorization (RA) Number
  • Return shipping instructions
  • The appropriate return address

Please do not send products back without receiving return authorization from us.

3. Return Conditions

Returned products should be carefully packaged to prevent damage during transit.

Unless the product is defective or we shipped the incorrect item, customers are responsible for ensuring that returned products arrive safely.

Optic Glow Co. reserves the right to inspect all returned products before approving any refund or exchange.

Returns may be refused if products:

  • Show signs of misuse
  • Are damaged by the customer
  • Are incomplete
  • Are missing accessories
  • Are returned without authorization
  • Do not meet the eligibility requirements described in this policy

4. Return Shipping

Unless otherwise required by applicable law or due to our error, customers are responsible for all return shipping costs.

We recommend using a shipping service that provides tracking and insurance, as Optic Glow Co. cannot be responsible for returned packages lost or damaged during transit.

Shipping charges paid during checkout are non-refundable unless the return is due to our mistake or a verified defective product.

5. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Gift cards
  • Downloadable digital products
  • Personalized or custom-made products
  • Final sale or clearance items (where indicated)
  • Products returned outside the eligible return period
  • Products damaged through misuse, abuse, negligence, or unauthorized modifications

Any additional non-returnable items will be clearly identified at the time of purchase.

6. Promotional Purchases

If your purchase included promotional offers, free gifts, bundled discounts, or "Buy One, Get One" promotions, all items included in the promotion must be returned together to receive a full refund.

If promotional items are not returned, the value of the missing items may be deducted from the refund amount where permitted by law.

7. Exchanges

We are happy to exchange eligible products for another available size, color, or variant, subject to inventory availability.

Exchange requests must meet the same eligibility requirements as standard returns.

If the requested replacement product is unavailable, we may instead offer:

  • A refund to the original payment method (where eligible), or
  • Store credit.

Customers may be responsible for applicable shipping costs associated with exchanges unless the exchange results from our error or a defective product.

8. Damaged, Defective, or Incorrect Items

We sincerely apologize if your order arrives damaged, defective, or incorrect.

If this occurs, please contact us within 7 days of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs or videos showing the problem
  • Images of the shipping packaging if applicable

After reviewing your claim, we may offer one or more of the following:

  • Replacement product
  • Repair (where applicable)
  • Store credit
  • Full or partial refund

We reserve the right to request additional information before approving a claim.

9. Refund Processing

Once your returned product has been received and inspected, we will notify you regarding the status of your return.

If approved, your refund will be processed using your original payment method whenever possible.

Please allow approximately 5–10 business days for the refund to appear on your account after it has been processed.

Actual processing times may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return results from our error or a verified defective product.

10. Store Credit

In certain situations, Optic Glow Co. may issue store credit instead of a monetary refund, including:

  • When requested by the customer
  • Where required by the payment provider
  • Where permitted under applicable law
  • As part of promotional resolutions

Store credit may be subject to its own terms and expiration periods where permitted by law.

11. Order Cancellations

We process orders quickly to ensure fast delivery.

If you need to cancel an order, please contact us immediately at info@opticglowco.com.

While we will make reasonable efforts to accommodate cancellation requests, we cannot guarantee cancellation once an order has entered processing or has been shipped.

Orders that have already shipped must follow the standard return process described in this policy.

12. Warranty

Certain Optic Glow Co. products may include a manufacturer's limited warranty.

Unless otherwise specified on the product page, our warranty covers manufacturing defects under normal use and does not cover:

  • Accidental damage
  • Improper installation
  • Misuse or abuse
  • Unauthorized modifications
  • Cosmetic damage
  • Water damage (unless specifically stated otherwise)
  • Damage caused by improper storage or maintenance
  • Normal wear and tear

If you believe your product is covered under warranty, please contact us with:

  • Order number
  • Description of the issue
  • Photos or videos demonstrating the problem

Our team will review your claim and advise you regarding repair, replacement, or other available remedies.

13. Return Processing Time

After your returned package is delivered to our designated return facility, please allow approximately 5–10 business days for inspection and processing.

During busy periods, processing times may be slightly longer.

You will receive email notifications regarding:

  • Receipt of your return
  • Inspection status
  • Approval or denial
  • Refund or replacement processing

14. Limitation of Liability

Optic Glow Co. reserves the right to deny returns or refunds that do not comply with this policy or where fraudulent activity, abuse of our return process, or misuse of our products is suspected.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

15. Contact Us

If you have any questions regarding returns, refunds, exchanges, or warranty claims, please contact us.

Optic Glow Co.

123 Mainsail Cir
Alabaster, Alabama 35007
United States

Email: info@opticglowco.com

Our Customer Support team will be happy to assist you with your request.