Shipping Policy

Shipping Policy
Effective Date: July 10, 2026
Thank you for shopping with Optic Glow Co. We are committed to processing and delivering your order as quickly and efficiently as possible. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
Please read this policy carefully before placing your order.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Business days are Monday through Friday and exclude weekends and public holidays.
During peak shopping seasons, promotional events, product launches, or holidays, order processing may take slightly longer than usual.
Once your order has been processed and prepared for shipment, you will receive a shipping confirmation email containing your tracking information, where available.
2. Shipping Destinations
Optic Glow Co. currently ships to customers within the United States and to select international destinations.
Shipping availability may vary depending on your location and local shipping restrictions.
If we are unable to deliver to your location, you will be notified before your order is processed whenever possible.
3. Shipping Rates
Shipping costs are calculated during checkout based on factors including:
Delivery destination
Shipping method selected
Package weight
Package dimensions
Applicable carrier rates
Any applicable shipping charges will be displayed before you complete your purchase.
From time to time, we may offer free shipping promotions on qualifying orders. Any such promotions will be subject to their own terms and conditions.
4. Estimated Delivery Times
Estimated delivery times begin after your order has been processed.
Typical delivery estimates are:
Standard Shipping: 3–7 business days
Expedited Shipping: 2–4 business days (where available)
International Shipping: 7–21 business days depending on destination and customs processing
These delivery estimates are provided as guidelines only and are not guaranteed.
Actual delivery times may vary due to weather conditions, carrier delays, customs inspections, holidays, or other circumstances beyond our control.
5. Order Tracking
Once your order has shipped, you will receive a confirmation email containing tracking information (when available).
Tracking updates are provided directly by the shipping carrier.
If you do not receive tracking information within a reasonable period after placing your order, please contact our Customer Support team.
6. International Shipping
For international orders, additional customs procedures may apply.
Customers are responsible for complying with all import regulations applicable in their country.
Depending on your location, your shipment may be subject to:
Customs inspections
Import duties
Value Added Tax (VAT)
Goods and Services Tax (GST)
Brokerage fees
Other governmental charges
These charges are determined by your local customs authorities and are the responsibility of the customer unless otherwise stated during checkout.
Optic Glow Co. has no control over these fees and cannot estimate their amount.
7. Customs Delays
International shipments may occasionally experience delays while clearing customs.
Unfortunately, customs clearance procedures are outside our control.
Optic Glow Co. cannot be held responsible for delays resulting from customs inspections, government agencies, import documentation requirements, or similar regulatory processes.
8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information when placing an order.
Please carefully review your shipping address before completing checkout.
If an incorrect address is provided:
Delivery delays may occur.
Additional shipping charges may apply.
The shipment may be returned to us.
The carrier may be unable to complete delivery.
If you notice an error after placing your order, please contact us immediately.
While we will make every reasonable effort to update your shipping information before dispatch, we cannot guarantee changes once your order has entered processing.
9. Lost or Stolen Packages
Once a package has been transferred to the shipping carrier, delivery is managed by the carrier.
If your tracking information indicates that your package has been delivered but you have not received it, we recommend:
Checking around your delivery location.
Asking household members or neighbors.
Contacting the shipping carrier directly.
Waiting 24–48 hours, as some carriers mark packages as delivered before final delivery.
If you are still unable to locate your package, please contact our Customer Support team.
While we will gladly assist in filing carrier claims where appropriate, Optic Glow Co. cannot guarantee reimbursement for packages confirmed as delivered by the carrier.
10. Damaged Shipments
If your order arrives damaged, please notify us within 7 days of delivery.
Please include:
Your order number
Photographs of the damaged item
Photographs of the shipping box
Photographs of the shipping label
A description of the damage
We will review your claim promptly and work with you to provide an appropriate resolution, which may include a replacement, repair, store credit, or refund, depending on the circumstances.
11. Split Shipments
To ensure the fastest possible delivery, items within the same order may occasionally be shipped separately.
If your order is shipped in multiple packages, you will receive separate tracking information for each shipment when available.
You will not be charged additional shipping fees solely because your order ships in multiple packages.
12. Shipping Delays
Although we strive to deliver every order on time, delays may occur due to circumstances beyond our control, including:
Severe weather
Natural disasters
Carrier disruptions
Customs processing
Public holidays
High shipping volumes
Labor shortages
Transportation interruptions
Delivery estimates are not guaranteed, and Optic Glow Co. is not responsible for delays caused by third-party shipping carriers or events outside our reasonable control.
13. Undeliverable or Refused Shipments
If a shipment is returned to us because:
An incorrect address was provided,
Delivery attempts were unsuccessful,
The shipment was refused,
Customs duties were not paid (for international shipments),
we may contact you regarding reshipment options.
Additional shipping charges may apply before the order can be shipped again.
If you choose not to have the order reshipped, any eligible refund will be processed in accordance with our Refund & Return Policy, less any non-refundable shipping charges or carrier fees incurred.
14. Shipping Restrictions
Certain products may not be available for shipment to specific locations due to legal, regulatory, or carrier restrictions.
Optic Glow Co. reserves the right to cancel or modify orders that cannot legally or safely be delivered to the requested destination.
If this occurs, we will notify you as soon as reasonably possible.
15. Contact Us
If you have any questions regarding shipping, delivery, tracking, or your order status, please contact us.
Optic Glow Co.
123 Mainsail Cir
Alabaster, Alabama 35007
United States
Email: info@opticglowco.com
Our Customer Support team will be happy to assist you with any shipping-related questions.